UNABLE TO COMPLETE YOUR COURSE?

How can we help you learn?

Generic filters
Cancellation window

Transferring to a later course

Sometimes life throws us curveballs. 

If you’ve realised that now is not the right time to study and want to transfer into a later course occurrence, please contact your student advisor as soon as possible. It is possible to transfer into a later course occurrence without paying additional fees if you transfer within the cancellation period. Please note that your enrolling institute may charge an administration fee. If applicable, your enrolling institute will inform StudyLink that you have transferred into a new course – this may affect any StudyLink payments connected to the course. 

Changing between part-time and full-time study

If you are considering studying full-time, please contact your student advisor to discuss your options or contact our sales and learner services coordinators at [email protected].  

You should also contact your student advisor if you wish to change from full-time to part-time study. If you remove courses from your programme of study after a course has started, you will be subject to the cancellations and withdrawals regulations. If applicable, your enrolling institute will notify StudyLink that your circumstances have changed, and this may affect any StudyLink payments connected to this course. 

Cancelling your enrolment in a course

If you are unable to complete a course you are enrolled in, please contact your student advisor as soon as possible to discuss your options. Cancelling your enrolment within the cancellation period (before the first 10% of your course has been delivered) will result in a refund of all fees and will not appear on your academic record. This will enable you to transfer into a later course occurrence, or a different course altogether.  Your enrolling institute may still charge an administration fee when you cancel your enrolment at this stage.If applicable,your enrolling institute will inform StudyLink that your enrolment has been cancelled and any  StudyLink  payments connected to this course may stop.

Withdrawing from your course

If you wish to withdraw after the cancellation period, you should contact your student advisor to discuss your options. You can formally withdraw from a course if you do so before 80% of the course has been delivered. A ‘Withdrawn’ result will be added to your academic transcript. If applicable, your enrolling institute will inform StudyLink that you have withdrawn from the course and any StudyLink payments connected to this course may stop. If you do not withdraw within this timeframe and do not finish the course, a ‘Fail’ result will appear on your academic transcript. If you want to join a later course occurrence, you will need to re-enrol and pay the course fees again.

Your student advisor may advise you to apply for a compassionate withdrawal if you need to withdraw from a course due to critical personal circumstances. This can result in a partial or full refund of course fees. This will only be considered if you meet your enrolling institute’s criteria for a compassionate refund.

Putting a course on hold

Courses on eCampus NZ can’t be put on hold. However, most of the courses are delivered over a 9-12 week period. This allows you to create your own study plan and take short breaks when you need them. Do keep in mind that failing to engage in a course can result in cancellation or withdrawal of your enrolment. If you need to take a break or discuss transferring to a new course occurrence, please contact your student advisor to discuss your options to ensure that your enrolment is not affected.

Applying for an aegrotat pass

An aegrotat pass may be awarded if you are unable to complete an assessment, but can show evidence that you have achieved the learning outcomes through other coursework. 

If you can’t complete an assessment due to critical personal circumstances, you may be eligible for an aegrotat pass. Your enrolling institute will decide whether you meet their criteria for an aegrotat pass.

Your institute will ask for documentation to verify the circumstances that lead you to apply for an aegrotat pass, which might include illness, injury, bereavement or other unforeseen circumstances.

An aegrotat assessment will only take place if it is not possible for you to complete an assessment using other methods of support available, such as an extension and/or the use of other learning support services.

Please check your programme regulations to see if aegrotat passes are available for your course and contact your facilitator if you believe you are eligible.

What happens if I don’t engage with a course I’m enrolled in?

A key course requirement is you should regularly access and engage with the learning materials and activities on the eCampus NZ portal. This will ensure that you keep up with the learning and are prepared when your assessments are due.

If you do not log in within the first 10% of your course (the cancellation period), it is likely that your enrolment will be cancelled. Cancellation at this stage will result in a refund of all fees and will not appear on your academic record. This will not affect future applications at eCampus NZ and you may transfer into a later course occurrence or begin a new program of study. However, your enrolling institute may still charge an administration fee when you cancel your enrolment at this stage. If applicable, your enrolling institute will inform StudyLink that your enrolment has been cancelled and any StudyLink payments connected to this course may be affected.

Non-engagement after the cancellation period may result in you being withdrawn from the course. There will be no refund of fees at this point and your enrolling institute will inform StudyLink that you have been withdrawn from the course. If you are not able to access your course for more than a few days, please let your facilitator know.

There may be other options available to you if you are unable to complete your course due to circumstances outside of your control. Please contact your student advisor to discuss your options.