GETTING SUPPORT: LEARNING

How can we help you learn?

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As a learner using the eCampus NZ platform, you have access to support resources on this site, as well as personalised support from your facilitator, the student advisor team, our IT Support team and your enrolling institute.

If you need academic support, advice about planning and time management, help managing your mental and emotional wellbeing, or support with anything else that is preventing you from enjoying your study and reaching your potential, don’t be afraid to reach out. If you’re not sure who to ask, start with the student advisor team. The student advisor team love hearing from learners and their whānau. If we can’t help, we’ll connect you with someone who can. 

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Your course facilitator

When you have a question about what you’re learning, your facilitator is the best person to ask. Your course facilitator will track your progress within your course, providing guidance and feedback on assessments, helping you to access and understand course materials and answering your course-related questions. They can also refer you to additional resources and services as required. Don’t forget to regularly check your Course Home Page for announcements from your facilitator. 

The student advisor team

The student advisor team will support you as you progress through your course, helping you to find solutions and stay on track. They can give you advice on study skills and time-management, help you to access resources and services and refer you to specialist support as required. When in doubt about who to contact, reach out to the student advisor team.  

Your Support

You’ll find plenty of resources right here, from resources on academic writing to instructional videos on how to use the eCampus NZ portal. Spend some time exploring these pages and bookmark any you’ll find useful as you study. 

Your enrolling institute

Don’t forget that you can access the student support and library services of the institute you enrolled with! 

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You’ll find contact details for your institute under My Contacts on your learner dashboard. Support services provided by institutes include specialist learning support, counselling, Māori and Pasifika student support, and referrals to community and government agencies. Your facilitator and the student advisor team may also refer you to your institute’s support services as appropriate.   

Visit your enrolling institute’s website to learn how to apply for a student ID card. Student ID cards come with many benefits, including access to health services, library services and student prices and discounts. 

You can access your institute’s library services, no matter where you are located. You can search the library catalogue, request books and articles and access eBooks, online research databases and specialist research advice. Access to some library services may require login details provided by your ITP during the enrolment process. You are also welcome to use on-campus library services. You can use your student ID card to take out books and other resources. 

Visit the Library Services page or your learner dashboard for links to your institute’s library website and databases.  

Your institute is also responsible for contacting you about your results, fees and other institute-specific information you may need. Refer to your institute’s website for details. You may have to enter the login details provided by your institute during the enrolment process. 

IT Support

There are many IT support resources available on Your Support’s Technical Support pages. 

In addition, our IT Support team are available if you encounter technical issues when using the eCampus NZ platform.

 They are available on Monday – Friday between 9am and 5pm and can be contacted by email at [email protected] or on by phone on 0800 328 269 (choose option 2). 

If you have an issue outside of these hours, please email or leave a message with our answer services and our team will get back to you.

Smarthinking

As an eCampus NZ learner, you get free access to Smarthinking. Smarthinking is a live, on-demand tutoring service that will help you to get the academic help you may need, when you need it. You can submit assignments for feedback, request live online tutorials and ask questions about new concepts as you learn them. Visit the Smarthinking page for login instructions and information about how to use the service. 

LinkedIn Learning

eCampus NZ has teamed up with LinkedIn Learning, which has a range of videos and articles to support your studies. Visit the LinkedIn Learning page for more information. 

Ehara taku toa i te toa takitahi, engari he toa takitini. My strength is not that of a single warrior, but that of many.