Technical Support / Smarthinking
I cannot stress enough how much Smarthinking has helped me gain further understanding on the concepts and assessments. You can request to have a drop-in tutoring session on a range of different subjects and get connected to a tutor quickly. Most of the time I've gone on there, I've been able to have a session within 10 minutes. And it's free! I would recommend this to any students who are still a bit confused with something regarding their assessments. Smarthinking aren't there to solve your problems, but they will work with you and help you as much as they can to try and get you on the right track.
Smarthinking tutors can provide 24/7 support across a range of subjects.
You can use Smarthinking to:
Step 1: Click here to log in to Smarthinking.
Step 2: If you’re not already logged in to the portal, enter your eCampus NZ login details. When you are fully enrolled, you will receive these via an email from eCampus NZ’s IT team. You will receive a link to reset your password in the same email. If you can’t find them, check your spam folder. Note: your enrolling institute will also send you account details. Use the login details from eCampus NZ to log in to Smarthinking.
If you’re currently learning with eCampus NZ and problems accessing Smarthinking using the login link, please contact [email protected]
With Smarthinking, you can immediately connect and interact with a live tutor, schedule a personal session with a tutor of your choice, or submit a question for a tutor to answer. Smarthinking’s qualified tutors provide live, online tutoring 24 hours a day, 7 days a week, on a range of topics and subject areas.
Use the Smarthinking Writing Centre to become a stronger writer. You can receive detailed, personalised feedback on written assignments, such as essays, paragraphs, or reports. You can access the Writing Centre by logging in using the link below and selecting Submit my Writing or Career Documents.
No special software installation or equipment is required. If you encounter technical issues, visit the Smarthinking Help Centre for help and information about the required settings.
Technical requirements
With Smarthinking Group Tutoring, you can set up your own study groups with other learners in your course outside of the eCampus portal. You can:
Step 1: Use the instructions above to log in to Smarthinking.
Step 2: You can access the Group Sessions option by clicking on the Tutoring + tab at the top of the homepage.
Step 3: To launch a group session whiteboard, select a subject area and a relevant topic. Choose a keyword to help other learners find your group.
Step 4: Running Sessions shows a list of group sessions launched by other learners. To join an existing whiteboard session students simply click Join.
The Smarthinking Writer’s Handbook contains detailed information about academic writing, with topics that include: