How can we help you learn?

We want every learner using eCampus NZ to feel safe, respected, and heard.

All eCampus NZ learners have agreed to our Learner Rights and Responsibilities Policy, meaning everyone using the platform has agreed to: 

  • Respect others. 
  • Take precautions so as not to endanger yourself or others. 
  • Be sensitive to personal, social, and cultural differences. 
  • Respect the needs, rights, and freedoms of others. 
  • Observe eCampus NZ rules. 
  • Behave appropriately for a tertiary education environment. 

This applies to all online interactions with learners, facilitators, and the student advisor team. 

If you ever feel unsafe or experience racism, discrimination, or bullying on eCampus NZ, please report it to the student advisor team immediately. Click here to send a direct message.

Tips and Tricks for Positive Online Communication



✔ Remember that behind every computer, there is a human being. 

✔ Start messages with a warm greeting – even if it’s as simple as ‘good morning’ or ‘ata mārie’. 

✔ Submit files in the way you’ve been asked to. 

✔ Read what you’ve written carefully before you push ‘send’ to make sure it can’t be read in a way you didn’t intend it to be read. 

✔ Write clearly and succinctly – remember that there may be some language-learners on your course. 

✔ Try to understand points of view that may differ from your own. 

✔ Remember that everyone is at a different point in their learning journey. 

✔ Make sure that your feedback is constructive and won’t lead to hurt feelings. 

✔ Report any bullying, harassment or abuse to your facilitator immediately, even if it’s not directed at you. 



✘ Name call – ever! 

✘ Write anything you wouldn’t say to your facilitator or classmates in person. 

✘ Make assumptions about someone’s gender, ethnicity, disability, religious affiliation, culture, political beliefs, or sexual orientation unless they have shared this information about themselves. 

✘ Discriminate or stereotype based on gender, ethnicity, disability, religious affiliation, culture, political beliefs or sexual orientation. 

✘ Insult or dismiss other people’s ideas. 

✘ Write a post or message when you’re feeling annoyed or angry. It’s always best to sleep on it. 

✘ Assume everyone feels the same as you. 

✘ Get angry if someone disagrees with you. 

✘ Write in ALL CAPS or use lots of exclamation marks to express anger. 

Do you want to learn more about online etiquetteClick here to read The Core Rules of Netiquette, excerpted from the book Netiquette by Virginia Shea (2000).  

He aroha whakatō, he aroha puta mai. If kindness is sown, then kindness you shall receive.